शुल्क वापसी की नीति

Return & Refund Policy

Your perfect shopping experience is our priority. Please find our standards below for orders that do not meet your expectations.

1. General Return Conditions You can return the products you purchased from Gleamia India within 14 days from the date of delivery. For your return to be approved, the product must meet the following conditions:

  • The product must be absolutely unused, unwashed, and undamaged.

  • It must be returned with its original box, packaging, and all accessories, if any, complete.

  • For cosmetics and skincare products (e.g., Rhode), the protective seal/gelatin must be strictly unopened.

  • All tags and authenticity seals belonging to the product must be intact and attached.

2. Non-Returnable Items Due to our hygiene and safety standards, returns of products are not accepted in the following cases:

  • Cosmetics and skincare products where the protective seal has been broken, tested, or used.

  • Technological beauty devices that come into direct contact with the skin and whose hygiene seal has been opened.

  • Products specifically manufactured or personalized according to the customer's request.

3. How the Return Process Works? Simply follow the steps below to initiate your return process:

  1. Create a Request: Send an email to support@gleamia.in with your order number and reason for return.

  2. Get the Shipping Code: Our customer experience team will provide you with a free or discounted return shipping code for our contracted courier company.

  3. Pack Safely: Deliver the product to the courier, packed securely with its original packaging so that it will not be damaged during transit.

4. Refunds Once the returned product reaches our quality control department, it is meticulously inspected. If the return is approved, your refund will be credited to the original payment method used during the purchase within 3 to 7 business days. For credit card installment transactions, the refund amount may be reflected on your statement in installments according to your bank's procedures.

5. Damaged or Defective Deliveries As Gleamia, we carefully check all our products before delivering them to you. However, if you receive a product damaged by the courier or a defective item, we request you to contact us within 48 hours from the moment you receive the package. In this case, the exchange or full refund process will be initiated immediately.

Need Help? Our expert support team is at your side for all your questions regarding your return process between 09:00 - 18:00 on weekdays. Email: support@gleamia.in